FAQ
ask us
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HOW DO I PLACE AN ORDER?
Browse our products, select your preferred options, add them to your cart, and complete the checkout with your shipping and payment information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods will be displayed during checkout. Choose the option that works best for you to complete your purchase securely.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can place an order as a guest. However, creating an account can make it easier to view your orders and manage your information.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or shipping, changes may no longer be possible.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, tracking information will be provided when available so you can follow the status of your delivery.
DO YOU SHIP THROUGHOUT MEXICO?
Yes. National shipping is available throughout Mexico. Shipping rates are calculated during checkout.
DO YOU SHIP INTERNATIONALLY?
Yes. International shipping is available for selected destinations. Shipping costs may vary depending on the destination.
CAN I RETURN OR EXCHANGE AN ITEM?
Returns and exchanges may be accepted depending on the condition of the product and the reason for the request. Items must be unused and in their original condition.
CAN CUSTOMIZED PRODUCTS BE RETURNED?
Customized or personalized products may have different return restrictions. Please contact our support team before requesting a return or exchange.
HOW CAN I CONTACT TIGER PROMOTION?
You can contact us through our Contact page or by using the contact information provided on our website. Our team will be happy to assist you with your order or any questions you may have.